Automate Smarter.
Scale Faster.
Deliver Results.
We engineer AI-powered automation systems from LLM agents and intelligent document processing to full ServiceNow transformations built to deliver measurable ROI from day one.
Our Services & Capabilities
A deeper look at what we do – our technical capabilities across AI automation and ServiceNow, built to deliver measurable outcomes for your business.
LLM-Powered Agents
Build autonomous AI agents that reason, plan, and execute multi-step business workflows without human intervention.
Enterprise Chatbots & Virtual Assistants
AI-powered bots for IT helpdesk, HR queries, and customer service — deployed on Teams, web, and WhatsApp.
Intelligent Document Processing
Extract, classify, and validate data from invoices, contracts, and forms — eliminating manual data entry completely.
Predictive Analytics & Forecasting
Machine learning models that predict demand, detect anomalies, and surface business insights in real time.
AI-Driven Decision Automation
Replace manual approval decisions with intelligent rules engines and ML models — faster, consistent, auditable.
AI API Integration & Orchestration
Integrate AI capabilities into existing enterprise systems — ERP, CRM, ITSM — via secure API orchestration layers.
ITSM Implementation
End-to-end ServiceNow ITSM setup — incident, problem, change, and service request management workflows.
HR Service Delivery (HRSD)
Automate employee onboarding, offboarding, leave management, and HR case handling on the ServiceNow platform.
Now Assist (Generative AI)
Implement ServiceNow's GenAI layer — AI-generated summaries, auto-responses, and guided agent assistance.
GRC & Compliance Automation
Governance, risk, and compliance workflows on ServiceNow — audit trails, risk scoring, and policy automation.
Customer Service Management (CSM)
ServiceNow CSM for case management, SLA automation, and omnichannel customer service operations.
IntegrationHub & Custom Apps
Third-party integrations (SAP, Salesforce, Jira, Azure AD) and custom ServiceNow app development.
Robotic Process Automation (RPA)
Software bots that automate repetitive, rule-based tasks across desktop and web applications — 24/7, error-free.
Approval & Escalation Workflows
Multi-level approval chains with auto-escalation, notifications, and SLA tracking built into your existing tools.
Cloud & Infrastructure Automation
Automate provisioning, monitoring, alerting, and remediation across cloud infrastructure — reduce ops overhead.
CI/CD Pipeline Automation
DevOps automation — automated build, test, and deployment pipelines for faster and reliable software delivery.
Email & Communication Automation
Auto-triage inbound emails, extract key data, trigger workflows, and send smart responses without manual effort.
Monitoring & Alert Automation
Intelligent alerting with auto-remediation scripts — reduce MTTR and take proactive action before issues escalate.
Power BI & Dashboard Automation
Automated Power BI report generation, distribution, and data refresh pipelines — zero manual reporting.
ETL & Data Pipeline Automation
Build robust data pipelines that extract, transform, and load data across systems — real time or scheduled.
Business Intelligence Automation
End-to-end BI automation — from raw data to executive dashboards — with real-time alerts and anomaly detection.
Our Work & Projects
Real automation solutions delivered for clients across industries with measurable impact on efficiency, cost, and scale.
AI-Powered IT Helpdesk Automation
Implemented an AI ticket triage and auto-routing system on ServiceNow ITSM for a 12,000-employee technology company. AI classifies, prioritizes, and assigns incidents with zero manual intervention.
Loan Document Processing with AI Agents
Deployed intelligent document processing agents to extract and validate data across 12 document types for a regional bank's loan approval process — eliminating manual data entry entirely.
HR Onboarding Automation — Hospital Chain
Built a ServiceNow HRSD solution that automated a 50-step clinical staff onboarding process — from document collection and background checks to system provisioning and training assignments.
Supply Chain Exception Handling Bot
Created an AI-powered exception handling system that monitors purchase orders, detects delays, and auto-notifies stakeholders with recommended actions — reducing manual follow-ups by over 85%.
Customer Support AI Chatbot
Deployed a GenAI-powered chatbot on the client's website and WhatsApp handling order tracking, returns, and FAQs — with seamless live-agent handoff for complex queries.
Unified Multi-Country Service Catalog Transformation
Consolidated multiple country-specific ServiceNow ITSM catalogs into a single intelligent global catalog using location-based logic. Users automatically receive region-specific workflows, approvals, and fulfillment options based on their location.
Automated Global Employee Onboarding
Designed and implemented a ServiceNow HRSD onboarding solution that automatically provisions laptops and required devices based on employee role, location, and joining date — eliminating manual requests entirely.
AI-Powered Legacy Application Modernization
Modernized a legacy enterprise application by integrating it with ServiceNow and deploying an AI-powered self-service experience using Virtual Agent, Now Assist, Agentic AI, and ServiceNow Mobile.
Enterprise ITOM Visibility & Service Intelligence
Implemented a complete ServiceNow ITOM solution using MID Server, Discovery, Service Mapping, and Event Management to automate infrastructure visibility and enable proactive monitoring across enterprise business services.
How We Work
From idea to live system
in 4 clear steps
Our proven delivery framework takes you from discovery to production — on schedule, with full transparency at every stage.
We audit your workflows, identify high-impact automation opportunities, and define measurable success metrics.
We architect the automation or ServiceNow blueprint — selecting the right modules, integrations, and logic.
Agile sprints with continuous testing, stakeholder reviews, and iterative refinement in a sandboxed environment.
Go-live with full monitoring, documentation, team training, and ongoing optimisation to grow with your business.
Why Choose AGITSS for Automation?
- End-to-End Automation Delivery
- Customized Automation Roadmaps
- Industry-Experienced Automation Experts
- Secure & Scalable Solutions
- Integration with Existing Systems
- Post-Deployment Support & Optimization