ServiceNow Certified Partner

Transform Your
Enterprise with
ServiceNow

End-to-end ServiceNow implementation, configuration, and support. delivered by certified consultants who own outcomes, not just timelines.

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40+
Implementations
98%
On-Time Delivery
6+
Core Modules
ServiceNow Platform
AGITSS Delivery Stack
ITSM
Live
ITOM
Live
HRSD
Live
CSM
Available
Flow Designer & RPA
Available
Analytics
Available
Core Offering

Six Modules.
One Unified Platform.

We implement, configure, and optimise the full ServiceNow stack — from IT service management to enterprise automation — so your teams can focus on outcomes, not operations.
01
ITSM
IT Service Management
Streamline incident, problem, change, and request management with automated workflows that reduce MTTR and increase SLA compliance.
Incident Mgmt Change Mgmt CMDB SLA Automation
02
ITOM
IT Operations Management
Gain full visibility into your infrastructure with event management, service mapping, and AIOps-driven anomaly detection.
Event Mgmt Service Mapping Discovery AIOps
03
HRSD
HR Service Delivery
Unify HR case management, onboarding journeys, and employee self-service portals to reduce HR tickets and boost engagement.
Case Mgmt Onboarding Employee Portal Lifecycle Events
04
CSM
Customer Service Management
Connect front-office and back-office teams for proactive, AI-assisted customer service that resolves issues before escalation.
Omnichannel Proactive Alerts Agent Workspace SLA Tracking
05
Flow Designer & RPA
Workflow Automation & RPA
Build no-code/low-code workflows and automate repetitive tasks with RPA bots that integrate across legacy and cloud systems.
No-Code Flows RPA Bots API Integrations IntegrationHub
06
Analytics
Performance Analytics & Reporting
Turn platform data into live dashboards, KPI scorecards, and predictive insights that drive continuous service improvement.
Live Dashboards KPI Scorecards Trend Analysis Executive Reports
All modules delivered with certified consultants & end-to-end support. Discuss Your Module Needs
How We Deliver

A Proven 5-Step
Implementation Process

Every AGITSS engagement follows a structured, ServiceNow-specific delivery framework — designed to minimise risk, maximise adoption, and get you live on time.

1
Discovery
Understand your processes, pain points, and platform goals.
Workshops AS-IS Mapping
2
Design
Blueprint the solution architecture and workflow logic.
Solution Doc TO-BE Flows
3
Configure & Build
Hands-on platform build with agile sprint cycles.
Sprints Dev Reviews
4
UAT & Training
User acceptance testing and role-based training sessions.
Test Scripts User Training
5
Go-Live & Support
Hypercare launch support and ongoing managed services.
Hypercare L2/L3 Support
01 — DISCOVERY
Understand
1–2 weeks
  • Stakeholder interviews
  • Current-state process mapping
  • Gap analysis & scope definition
  • Success criteria alignment
02 — DESIGN
Blueprint
1–2 weeks
  • Solution architecture doc
  • TO-BE workflow diagrams
  • Data migration strategy
  • Integration design
03 — BUILD
Configure
4–8 weeks
  • Agile sprint development
  • Module configuration
  • Integration & data migration
  • Iterative demo reviews
04 — UAT
Validate
1–2 weeks
  • Test script execution
  • Defect resolution cycles
  • Role-based user training
  • Sign-off & go-live approval
05 — SUPPORT
Sustain
Ongoing
  • 30-day hypercare window
  • L2 / L3 managed support
  • Platform health reviews
  • Enhancement backlog mgmt
Typical end-to-end timeline: 8–14 weeks
Book a Discovery Call
The Differentiator

Why AGITSS for ServiceNow —
Not a Bigger SI?

By the numbers
Outcomes that speak
louder than partner tiers
40+
ImplementationsDelivered end-to-end
98%
On-Time DeliveryAcross all engagements
6+
Core ModulesDeep platform coverage
30%
Cost Advantagevs. onshore-only SIs
Certified CSA CIS – ITSM CIS – HRSD CIS – ITOM
Certified Consultants on Every Project
No junior bench staff. Every engagement is led and executed by ServiceNow-certified consultants with hands-on module experience — not account managers.
CSA + CIS certified on all modules
End-to-End Ownership
We own the outcome from discovery to post-go-live support. No handoffs to third-party vendors, no gaps between sales promises and delivery reality.
Single team, full accountability
Cross-Module Expertise
Most SIs specialise in one or two modules. We deliver across ITSM, ITOM, HRSD, CSM, Flow Designer, and Analytics — with real production experience in each.
6+ modules in production
India-Based Cost Advantage
Our India-based delivery model gives enterprise-grade ServiceNow expertise at 30–40% lower cost than onshore-only SIs — without sacrificing quality or timezone coverage.
30–40% lower than onshore SIs
"Why not just go to
ServiceNow directly?"
ServiceNow doesn't implement — they license. Implementation requires a partner. AGITSS gives you the certified expertise of a large SI at a fraction of the cost, with a single accountable team that stays with you long after go-live — something most large partners won't offer.
Trusted by enterprises across BFSI, healthcare, manufacturing & technology sectors. Talk to a Certified Consultant
Proof of Work

Real Outcomes.
Measurable Results.

Every implementation tells a story in numbers. Here's what our clients achieved — outcomes speak for themselves, even without names.

Banking & Financial Services NDA protected
ITSM ITOM CMDB
The Challenge
A leading private bank running 3 siloed ticketing tools with no unified CMDB, causing repeated P1 incidents and 6+ hour MTTR averages.
68%
Reduction in MTTR
94%
SLA Compliance
11wk
Go-Live
Single unified platform in 11 weeks Consolidated 3 tools into one ServiceNow instance with full CMDB coverage and automated incident correlation — eliminating manual war-rooms for P1 events.
Manufacturing NDA protected
HRSD Flow Designer Employee Portal
The Challenge
A 4,000-employee manufacturer with HR cases spread across email and spreadsheets — no visibility, inconsistent response times, and a broken onboarding process.
72%
Drop in HR Tickets
3day
Faster Onboarding
9wk
Go-Live
HR transformed from email to self-service Automated 18 HR workflows including onboarding, offboarding, and policy queries — with a branded employee portal that resolved 72% of cases without agent involvement.
Technology / SaaS NDA protected
CSM Analytics IntegrationHub
The Challenge
A fast-growing SaaS company with fragmented customer support across Zendesk, email, and Slack — no SLA visibility and a customer escalation rate climbing month-on-month.
41%
Fewer Escalations
97%
SLA Visibility
8wk
Go-Live
Full CX visibility in 8 weeks Unified customer support across all channels into ServiceNow CSM with real-time analytics dashboards — giving the CX team instant SLA status and proactive alerting before breaches.
All outcomes independently achieved — no cherry-picked metrics
Client identities protected under NDA — outcomes shared with consent
Average go-live: 9.3 weeks across all engagements
Post go-live support on 100% of projects
Want to discuss a similar challenge? We'll share a relevant case in detail under NDA. See If We've Done This Before
Common Questions

Everything you need to know
before getting started

Timeline Most single-module implementations go live in 8–12 weeks. Multi-module or enterprise-wide rollouts typically run 14–20 weeks depending on integration complexity, data migration scope, and stakeholder availability. During your free assessment, we'll give you a project-specific estimate — not a generic range.
Certifications Yes — every consultant who touches your project holds active ServiceNow certifications relevant to your modules. Our team carries CSA (Certified System Administrator), CIS–ITSM, CIS–HRSD, and CIS–ITOM credentials. We don't use uncertified staff or contractors on client engagements.
Existing Instance Absolutely. A large portion of our work is optimisation and expansion of existing ServiceNow instances — fixing misconfigured workflows, extending to new modules, cleaning up technical debt, or upgrading to a newer release. We'll start with a health check of your current instance to understand what's working and what isn't.
Support Every engagement includes a 30-day hypercare window post go-live — daily check-ins, rapid defect resolution, and user adoption support. After hypercare, we offer flexible L2/L3 managed support retainers covering incident resolution, enhancements, release upgrades, and platform health reviews. You're never left on your own after go-live.
Differentiator ServiceNow sells licences — they don't implement. Large SIs will assign junior staff to your project after the senior partner closes the deal. With AGITSS, the consultant you meet in the assessment is the consultant who builds your solution. Our India-based model also delivers 30–40% cost savings versus onshore-only SIs without sacrificing quality, timezone coverage, or accountability.
Free — No Commitment

Book a Free
ServiceNow Assessment

In 45 minutes, our certified consultants will map your current state, identify the right modules, and give you an honest implementation roadmap — zero sales pressure.

Book My Free Assessment Or call us directly
No obligation
Certified consultant — not a sales rep
45-minute session
You get a written roadmap